Privacy Policy

Ballarat Shelving ("we", "us" or "our") is committed to protecting the privacy of visitors to ballaratshelving.com.au and customers who purchase our products. This Privacy Policy explains how we collect, hold, use and disclose your personal information, and how you can contact us about our privacy practices.

1. What personal information we collect

We collect the personal information you provide when you interact with our site, for example when you place an order, create an account, contact customer support, subscribe to marketing communications, or participate in surveys. This may include:

• Full name
• Postal and delivery addresses
• Email address and telephone number
• Payment information (processed by our payment provider)
• Order history and product preferences
• Support enquiries and correspondence

2. How we collect information

We collect information directly from you when you submit it via forms, during checkout, by email or phone, and automatically via cookies and similar technologies when you use our website.

3. How we use your personal information

We use your personal information to:

• Process and fulfil orders, including delivery and returns
• Provide customer service and respond to enquiries
• Send transactional messages (order confirmations, delivery updates)
• Send marketing communications where you have consented
• Improve our website, products and services
• Comply with legal obligations

4. Disclosure to third parties

We may disclose your personal information to:

• Couriers, warehousing and fulfilment partners to deliver your orders
• Payment processors (for payment authorisation and settlement)
• Marketing and analytics providers (if you consent to tracking)
• Government, regulatory or law enforcement agencies where required by law

We do not sell or trade your personal information to third parties for marketing purposes.

5. Cookies, tracking & analytics

We use cookies and tracking tools (such as Google Analytics, Facebook/Meta Pixel or similar) to understand how our website is used and to improve the user experience. Our Cookie Policy provides details and how to change your consent.

6. Security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Payment card information is processed by our payment provider and is not stored on our servers.

7. International transfers

Some of the service providers we use may be located overseas. Where we transfer personal information overseas we will take reasonable steps to ensure it is handled securely and in accordance with Australian privacy principles.

8. Access, correction & complaints

You can request access to or correction of personal information we hold about you by contacting us at sales@ballaratshelving.com.au or calling 0434 203 387. If you are not satisfied with our response you may contact the Office of the Australian Information Commissioner (OAIC).

9. Retention

We retain personal information only as long as necessary to fulfil the purposes outlined above, comply with legal requirements and resolve disputes.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated "Last updated" date.

11. Contact us

If you have any questions about this policy or our privacy practices, contact us at: